Appointments: 602-978-2500
5940 W. Union Hills Dr., Suite D-100,
Glendale, AZ 85308

Insurance Information

Please have your Insurance card with you at each visit.

If we are contracted with your insurance we will file your claim. You are responsible for the co-pay, deductible, coinsurance and any past balances at the time of each visit. If we are not contracted with your insurance we are unable to see your child. If you are not insured or we cannot verify coverage with your insurance company that we are contracted with at the time of the visit you will be required to pay in full at the time of service.

Newborns do have 30 days to notify the insurance when adding a baby to your policy, but sooner is better. You are required to give all insurances that birth mom is on at the time of your first visit since most insurance companies cover the baby for the first few days of life under mom's policy.

If we are not given the correct insurance information and bills are denied due to other coverage and the claim is untimely you will be responsible for the entire balance. Please make sure to call your insurance company prior to scheduling an appointment to verify benefits and if we are contracted with your plan and that your child is effective.

While we accept many insurance plans, please contact your company to ensure our providers are on your specific plan. Every plan has its own specific benefits.

We verify eligibility while you are in for your child's visit, if your coverage shows ineligible you will be asked to pay in full.  We are unable to confirm coverage over the phone as this is not a guarantee of coverage.  Please make sure to check the status of your insurance and know all benefits before scheduling an appointment. 

Questions to ask your Insurance

  • What is my copay or deductible (if any)
  • Do I have well visit or immunization coverage and is there a max benefit 
  • Which hospitals, x-ray, lab facilities can I go to that are in network 
This should be checked annually as benefits may change each year the policy is renewed.  It is your responsibility to know your policy and benefits.  Please bring all of your child's insurance cards to all visits. All copays are due at the time of service.  All balances are due immediately.  If you are in for a visit and have a past balance you will be asked to pay it in full. You can pay bills through our patient portal, over the phone by calling our billing office at 602-489-5830, mail or online bill pay through your bank. 

If you have more than one insurance policy it is your responsibility to give copies of all cards & list all on your Patient Demographic sheet.  If a visit is denied due to another policy we are unaware of, balance will be due in full.

Insurance Claims

We will submit claims for insurance companies that we are contracted with. Payment is required in full at the time of check-in for all copays, deductibles, and past due balances. There will be $10.00 fee assessed for any copay/balance not paid at the time of service. We will not be able to see your child if you are on an HMO plan that we are not contracted with. You must see the provider listed on your card. We may be able to see you if it is a PPO/EPO or indemnity plan ONLY.

You will need to submit the claim directly to any non-contracted insurance plan. Payment is due in full at the time of check in. We can mail you a copy of your itemized bill after the visit. It will contain a complete itemization of medical services rendered, diagnosis, charges and other information required by your insurance carrier. It serves as the "Attending Physician's Statement" portion of your insurance claim. Therefore, please do not send claims forms to this office. 

Percentage Insurance Plans

If you have percentage plan that we are contracted with, we will bill them. You are responsible for payment of your account immediately after claim processed.  If you are in for a visit prior to a statement being generated for your balance you will still be required to pay the full balance at the time of check-in. If a charge is determined by the insurance company as patient responsibility for any reason, payment is due in full. If you feel in any way that there is an error, you may dispute it with your insurance company but still must pay balance while doing this process as it may take months to resolve. If the claim is then reprocessed and paid by your insurance company you will be reimbursed the amount paid by your carrier.

Secondary Insurance

We will bill your secondary insurance as a courtesy, only if we are a contracted provider. If payment from your secondary is delayed by your insurance company over 60 days for any reason it is your responsibility to make payment arrangements on your account.

Please make sure to add your newborn to your policy within the first 30 days from birth. 


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