Appointments: 602-978-2500
5940 W. Union Hills Dr., Suite D-100,
Glendale, AZ 85308

After Hours Procedures

Call our main office number, and our answering service will call you back. Please save routine questions (mild illness, appointments, prescription refills) for the morning. We encourage you to refer to our website first, when practical, before calling the office. After hours calls are for non-urgent problems. If there is a life threatening situation, call 911.

Please remember that after hours triage services are for ill children only. Our answering service will not process requests for medication refills, referrals, billing questions or appointment issues.

*PRESCRIPTIONS WILL NOT BE REFILLED AFTER HOURS. Please call your pharmacy to have the refill request faxed to the office.

For emergencies that are not life threatening, please contact our office before you seek medical treatment. After hours, please call our office number and speak to a nurse before you go to an emergency room.

Please note the following suggestions when calling the office after hours:
  • REMOVE YOUR CALLER ID by pressing *87, and leave your answering machine off when waiting for a return call. After the nurse has returned you call you can put your caller ID back on by pressing *77.
  • Have a pencil and paper ready to write down any instructions.
  • Have the name and telephone number of your pharmacy available. On weekend and weekday evenings please check with your pharmacy to be sure it is open before you call us.
  • If you do not receive a call back from our answering service with one hour, please call again to verify the correct phone number was written down.

Hospital Admissions

Please call our office the next business day to report an emergency room visit so that we may obtain authorization through your insurance. Please check with your insurance to know what services are covered. We cannot guarantee coverage by your insurance plan.
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